NVOCC Expands LCL and FCL Export Divisions with Addition of New Personnel
RED BANK, NJ (Oct. 14, 2014) –Troy Container Line Ltd. (www.TroyLines.com), one of the largest American-owned NVOCCs, today announced the addition of three new team members in its export department. Located in the company’s Red Bank, N.J. headquarters, Megan Magnotta and Danielle Dimperio join Troy Container Line’s LCL shipping division, while Stephen Irby has been assigned to the NVOCC’s FCL staff. The addition of Magnotta, Dimperio and Irby speaks to Troy Container Line’s management team and its commitment to upholding the company’s 30-year tradition of service.
“Our exports department has seen strong growth in 2014,” commented Patricia Fitzgerald, COO of Exports at Troy Container Line. “As we see demand for our LCL services increase, we are dedicated to providing our clients with the highest level of customer service. Megan and Danielle’s strong backgrounds in customer relations supports our company’s mission of providing competitive rates and fast transits, complemented by personalized service and care.”
Magnotta joins Troy Container Line’s LCL operations team and brings a strong interest in exporting to this position. In her new role, Magnotta works directly with customers to address questions and special requests, and oversees various aspects of LCL operations. Her past experience includes work in manufacturing, hardware and shipping. She is a graduate of Coastal Carolina University and is certified in Human Resources Practices.
Dimperio is an LCL documentation specialist at Troy Container Line. She brings experience in trouble-shooting and customer relations to her new position, and is known for her ability to work efficiently and deliver effective results for both the company and clients. Dimperio’s prior employment experience includes shipping and logistics for the lighting industry, as well as leadership roles in corporate e-commerce departments. She is a graduate of Union County College. In her free time, Dimperio volunteers at cancer fundraisers and events, and is a supporter of the Make a Wish Foundation.
Assigned to Troy Container Line’s FCL customer service department, Irby works with the company’s FCL Export Assistant Vice President Derrick Magee. He brings a talent for personalized service based on courtesy and respect, and a skill for quickly adapting to new processes and systems to Troy Container Line. His responsibilities include providing quotes to customers and following-up on inquiries and requests. Irby is also being cross-trained in bookings, trucking and contracts. He served in the United States Marine Corps. and has received various military awards, including Meritorious Service Medals and a Good Conduct Medal. He completed a journalism degree at the University of Pittsburgh.
“We put a strong emphasis on teamwork and customer relations at Troy Container Line, making Stephen a natural fit for our FCL staff,” commented Derrick Magee, FCL Export Assistant Vice President. “With his work ethic and positive personality, I am confident Stephen will support the current needs of our FCL export division and look forward to his continued growth in this position.
The addition of Magnotta, Dimperio and Irby indicates the continued growth of Troy Container Line’s export department. The company made additional investments in personnel earlier in 2014 to meet the demand for its LCL and FCL export services. Always working to provide the best customer experience in the industry, the company continues to surpass service expectations with the recent addition of skilled and experienced team members.
To learn more about Troy Container Line and the company’s 30-year tradition of providing clients with highest level of personalized customer service and care, please visit www.TroyLines.com or call 1-800-331-0058.